FAQ - Elaf Premium



Is it necessary to set up an account to place an Order?

Elaf Premium offers you two means for placing an Order, either by Registering an individual account on our website or using a Guest Account to Checkout. Creating an Account on Elaf Premium will provide you following benefits:

  • Manage your account details.
  • Track your Order Status.
  • Review Past Purchases.
  • Save your Shipping Details for further purchases enabling you a faster Shopping Experience.
  • Stay updated with Elaf Premium’s Special Promotions & Discounts.

How to Place an Order?

Just navigate our Website as a Registered User or Guest Account. Select your desired product involving a specific size & quantity if required, and then press “Add to Cart”. A new link to the Shopping Cart will be opened where you can continue shopping by updating your Cart or you may Checkout to place your order. On Checkout Page, you will be required to fill out the form with your Valid Data for Personal & Shipping Information, and then you will be required to select the Payment Option as per your ease, Place an order to book your Desired Product/s. Just review your order before placing your order.

You can also order through the following platforms:

What kind of Payment Methods are accepted?

Elaf Premium offers you Secure & Multiple Payment Options to provide you ease while shopping Online;

  • Cash on Delivery.
  • Bank Transfer
  • Visa/Master Debit Card
  • Other Remittance Options.

It is to be mentioned that we provide you with secure payment services that allow you to make payments via your credit and debit cards. All your details and data will be securely transmitted via SSL encryption.

What are the Shipping Charges?

Elaf Premium offers its Customer free shipping in Pakistan Nationwide. International Shipping will be charged as per Logistic Charges charged by the Courier Company depending upon the destination, weight, and dimensions.

Do I have to give advance payment for my order?

No, you don’t have to give advance payment for your orders. Advance payments are required only for the following reasons:

  1. Ordering for a stitching service – advance payment for the complete order will be required if you want stitching service from Elaf Premium.
  2. Ordering for any Country other than Pakistan – all international orders will be dispatched after confirmation of Payment Receipt of their Orders.
  3. If any Individual Customer’s communication or pattern is subjected to suspicion based on fake order.

How do I know Elaf Premium has received my order?

After placing your Order on Elaf Premium's Website, you will receive an acknowledgement email from us as confirmation of receiving your Order (if the Email Address is listed by the customer on the checkout page). Moreover, you will also receive a confirmation message on your cellular contact details (only for Pakistan Extension). Later you shall receive a call from our Customer Representative on the Number that shall be provided to you during the placing of your Order, to confirm your order again and also to communicate the Cost & Delivery period of your desired Order, and also to answer any query of its customer.

How can I Track my Order?

To track your order, you will be required to sign in to your account and visit the Account Dashboard (if you registered with us), or contact our Customer Support centre, with your Order ID.

Note: Tracking can only be done after a confirmation call is received. No order will be dispatched without a confirmation call.

How long will it take for my order to be delivered?

It generally takes 2-3 working days to be delivered to your doorstep. International delivery time is around 7 – 10 working days. The delivery period of Stitched Dresses is subject to the stitching period and shall be confirmed by Elaf Premium’s customer support representative.

Please note that dispatches are not made over the weekend or on the gazette holidays. Moreover, delays may also occur due to rains or any recognized issues.

What if an incomplete or wrong order is delivered to me?

We have hired an experienced and professional Team that is liable to examine all measures to ensure effective & efficient services that shall be provided to you. However, in case an item is missing or incorrectly delivered, you can coordinate with our Customer Support Department to rectify the error through mail or the mobile number mentioned on ourcontact us-  website’s bottom section.

What happens if I received a damaged or faulty product/item?

In case, if you receive a damaged product you can contact our Customer Support Department, via Email or Telephone (Details are mentioned on our Website – Contact Us). We ensure to provide you with quality Products & Services. Kindly note: Any complaint can be registered within 7 days of receiving an order. Elaf Premium is completely responsible and liable to entertain its customers in case any issue is identified in a product within 7 days after the order is received by the customer. After 7 Days company will not be liable for any fault or damage.

What is the procedure for cancelling an order?

To cancel your Order, send your cancellation request via your Account Dashboard or Contact our Customer Support Department via Call or Email regarding the cancellation of that concerned product/ Order (Details are mentioned on our Website – Contact Us).

How do I know if my desired product/ article is in stock?

We are continuously monitoring our Website to keep it updated so that the available items are listed and sold-out items will be listed as SOLD OUT. For any query/request feel free to call our Customer Support Department mentioned on our Website – Contact Us.

What is Stitching Service?

Stitching Service is an additional charged service that is provided by Elaf Premium to ease our Customers by providing them with Stitched Suits as per the Design Shown on the Website or Catalogue with the accurate Size as per the Size Chart or Customer fit. Stitching Service provided by Elaf Premium will be based on Company’s Standards and quality stitching is committed (No Return is accepted for stitched suits as they are custom stitched on an individual’s body size and any additional embellishments other than those mentioned in the product descriptions will not be provided).

My Size is not available in your Size Chart. What shall I do now?

Apart from standard sizes mentioned in Size Chart, we also provide you with an option of Custom Fit where you can provide us with your specific Size to stitch the Dress as per your size requirements.

How do I know what size fits me?

Please refer to the Size Chart mentioned on each Product Page. For further help, please contact our Customer Support Department.

What are cookies and how do they affect me?

A cookie is a tiny amount of information stored on your computer by your web browser to track your movements within websites. We use cookies on this website (small text files with information on your navigation in this site) with the main objective being to improve your experience on the website. You can find further information on the cookies we use, their purpose, and other information of interest in the following link: http://www.whatarecookies.com/.

Where can I share my reviews, comments, or suggestions for a product or article?

For each product, there is a section for “Reviews”. You may post your comment/suggestion there for that specific Product. We will encourage your Feedback since they are highly valuable to us.

How can I receive updates on promotions, sales, and new arrivals?

You can sign up for our newsletter and/or register with us on the website to keep up to date on all our promotions, sales, and special offers. Alternatively, you can continue to visit our website regularly to stay updated with us.

I forgot my account User name/Password. What should I do?

Our Customer Support Team will be happy to assist you in retrieving your account information. Please contact us via telephone or email to receive help retrieving your account details.