Return/Exchange & Refund Policy

EXCHANGE/RETURN POLICY

All products purchased from www.elafpremium.com can be exchanged/returned within 15 days only if:

• The item(s) is faulty, damaged, or defective at the time of delivery.
• The item(s) does not match the original specifications of the product or is found to be not the same as you ordered.
• There will be no return or exchange of any dress/ cloth if the flyer sealed is opened.
• Customer should claim the exchange within 15 days time if there is any defect in the piece.
• Pictures are shown on the website and real dress may have slight differences in color because of the lighting effects in photo-shoot.
• Sale item(s) or product purchased under discounted price or through voucher can be exchanged however return and refund policy is not appilcable on such orders.

REFUND POLICY

ELAF PREMIUM does not offer a “Cash Refund” or “Money Back Guarantee” on purchased items based on desires.

A “Refund” may only be issued if:

• The customer cancels the order before ELAF PREMIUM starts processing the shipment.
• The item(s) does not match the ordered product.
• The transaction does not verify the security checks and ELAF PREMIUM is not willing to process such an order.
• Refunds cannot be issued from our retail stores or distributors.
• Customer will get the refund at the time when the brand will receive the dress from the customer.
• • Sale item(s) or product purchased under discounted price or through voucher cannot be refunded as it is only eligible to be exchange and return of such product/item is not a part of our policy.
• Any item will not Refund or Exchange after Stitching.

Refunds Through Payment Partners

• All local refunds will take around 6-7 Working Days.
• International refunds will take around 10-12 Working days.

ELAF PREMIUM has the right to cancel orders for reasons such as – the item being out of stock, the credit card payment being declined by the issuing financial institution, and miscellaneous Reasons.