Return/Exchange & Refund Policy

Return and Exchanges

At ELAF Premium, we take pride in providing high-quality clothing and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy under the following conditions.

1. Eligibility for Returns & Exchanges

  • Returns/exchanges are accepted within 7 days of receiving your order.
  • The item must be unused, unwashed, and in its original packaging with tags attached.
  • Items on sale, discounted, or customized cannot be returned or exchanged.
  • Return requests will only be accepted if there is a size issue, defect, or wrong item received.

2. How to Request a Return or Exchange

  • Contact Us: Email us at elafpremium@gmail.com or WhatsApp us at +92 300 0029948 within 7 days of delivery.
  • Provide Details: Share your order number, item details, and reason for return/exchange (with images if applicable).
  • Approval & Process: Once approved, return the item to our address. Customers are responsible for shipping costs unless the item is defective or incorrect.
  • Inspection & Processing: Upon receiving the item, we will inspect it and process the exchange or refund (if applicable).

3. Refund Policy

  • Refunds are only issued in case of defective or incorrect items.
  • Refunds will be processed in the original payment method or as store credit, based on customer preference.
  • Discounted and sale articles are non-refundable.
  • Shipping fees are non-refundable.

4. Conditions for Exchange

  • Exchanges are subject to stock availability.
  •          If the desired size or item is unavailable, you may choose a different product of equal or greater value or receive store credit.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please reach us immediately with photos. We will arrange a free replacement or issue a refund.

6. Important Notes

  • We do not offer cash refunds on change-of-mind returns.
  • Return shipping charges are the customer’s responsibility unless the return is due to an error on our part.

Refunds Through Payment Partners

  • All local refunds will take around 7-10 working days.
  •  International refunds will take around 10-15 working days.


ELAF PREMIUM has the right to cancel orders for reasons such as – the item being out of stock, the credit card payment being declined by the issuing financial institution, and miscellaneous reasons.