Return/Exchange & Refund Policy


All products purchased from can be exchanged/returned within 15 days only if:

  • The item(s) is faulty, damaged or defective at the time of delivery.
  • The item(s) does not match the original specifications of the product or is found to be not the same as you ordered.
  • There will be no return or exchange of any dress/ cloth if the flyer sealed is opened.
  • Customer should claim the exchange within 15 days time if there is any defect in the piece.
  • Pictures shown on the website and real dress may have slightly difference in color because of the lighting effects in photo-shoot.



ELAF does not offer a “Cash Refund” or “Money Back Guarantee” on purchased items based on desires.

A “Refund” may only be issued if:

  • The customer cancels the order before ELAF starts processing the shipment.
  • The item(s) does not match with the ordered product.
  • The transaction does not verify the security checks and ELAF is not willing to process such an order.
  • Refunds cannot be issued from our retail stores or distributors.
  • Customer will get the refund at the time when the brand will receive the dress from the customer.

Refunds Through Payment Partners

  • All local refunds will take around 6-7 Working Days.
  • International refunds will take around 10-12 Working days.

ELAF has the right to cancel orders for reasons such as – the item is out of stock, or the credit card payment was declined by the issuing financial institution and miscellaneous Reasons.


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