Return/Exchange & Refund Policy
All products purchased from www.elafpremium.com can be exchanged/returned within 15 days only if:
- The item(s) is faulty, damaged or defective at the time of delivery.
- The item(s) does not match the original specifications of the product or is found to be not the same as you ordered.
- There will be no return or exchange of any dress/ cloth if the flyer sealed is opened.
- Customer should claim the exchange within 15 days time if there is any defect in the piece.
- Pictures shown on the website and real dress may have slightly difference in color because of the lighting effects in photo-shoot.
ELAF does not offer a “Cash Refund” or “Money Back Guarantee” on purchased items based on desires.
A “Refund” may only be issued if:
- The customer cancels the order before ELAF starts processing the shipment.
- The item(s) does not match with the ordered product.
- The transaction does not verify the security checks and ELAF is not willing to process such an order.
- Refunds cannot be issued from our retail stores or distributors.
- Customer will get the refund at the time when the brand will receive the dress from the customer.
Refunds Through Payment Partners
- All local refunds will take around 6-7 Working Days.
- International refunds will take around 10-12 Working days.
ELAF has the right to cancel orders for reasons such as – the item is out of stock, or the credit card payment was declined by the issuing financial institution and miscellaneous Reasons.